| |
| IT Services: |
- Network diagnostics and troubleshooting (from LAN to WAN, i.e. Internal to Internet)
- Network administration
- New server setup, configuration, and upgrades
- New computer setup, configuration, and upgrades
- Systems and network design, planning, deployment, upgrades, migrations, and moves
- IT performance measurement and optimization
- Remote management services
- Technology and product advice, recommendations and assisted purchasing
- Internet access and services selection, setup and installation assistance
|
| |
| Assessment Services |
| Each Client relationship starts with a comprehensive network assessment. This service provides a detailed roadmap of the computing environment and outlines areas for improvement in the short- and long-term that can most profoundly improve the business as a whole. The service cites: |
- Opportunities for increased efficiencies and operational improvements
- Network security weaknesses and recommended solutions
|
| Stabilization Services |
| The beginning of service engagement often requires some level of technology environment stabilization. Our stabilization services are designed to transition a client from a break/fix method of technology management to a predictable level of service and financial investment. Stabilization services can run in parallel with on-site services and include: |
- Operating system upgrades
- Updates to virus definitions
- Application of service packs
- Defragmentation of desktops and servers
|
| On-site Services |
| On-site Services are designed to document, maintain, and optimize every client's IT infrastructure. The services are delivered on a regularly scheduled basis and range from virus detection and extraction to computer and network troubleshooting. On-site Services include: |
- Maintenance of systems and network documentation to record proper configuration
- Hardware and software installation, configuration, and upgrades
- Desktop and laptop support
- Data protection, back up, and recovery
- Internet and email connectivity and configuration
- Technology vendor coordination
- Wireless and Wide Area Network expertise
|
| Project Planning & Implementation |
There are a wide range of special technology needs and projects that fall outside the scope of standard ongoing maintenance and support.
Z-InterActive's neutral approach to hardware and software and its negotiated discounts with key suppliers ensure projects are completed on time and within budget. Projects may include: |
- Planning and management of technology resources during facility moves
- Strategic planning for business growth
- Network and technology facility design
- Disaster preparedness planning
- Establishment of computer usage policies
- Documentation of software license compliance
- Asset inventory and management
- New product evaluations
|
| Help Desk Services |
| The Z-InterActive Help Desk provides first level technical support, problem troubleshooting and issue escalation services during normal offices hours. The services include: |
- Immediate user support for desktop operating systems, office productivity applications, and basic connectivity issues
- Technical experts, state-of-the-art problem resolution tools, and comprehensive documentation to facilitate user productivity
|
| Remote Management Services |
| In addition to regularly scheduled On-site Services, Z-InterActive provides Remote Management Services. While not a replacement for all on-site support, this service is a cost-effective method for managing critical network elements. Z-InterActive delivers three different remote services: |
- Remote network monitoring allows Z-InterActive to anticipate and quickly resolve network issues before they become major problems
- Remote desktop support for mobile users, frequent travelers and remote office workers
- Remote server support to speed issue resolution and reduce downtime
|
| Strategic Business Review |
| To help clients maximize return on investment and achieve their technology goals and objectives, Z-InterActive provides a Strategic Business Review. This review evaluates the progress within the client's technology environment and the associated costs and benefits. The review provides: |
- An overview of the current environment
- A summary of service hours utilized
- An outline of services and projects delivered
- A detailed list of issues and challenges
- Strategic plans and recommendations for network additions and upgrades
- Business technology goals and objectives for the next quarter
|
| Security |
Z-InterActive will work with you to secure your business information and data from unauthorized internal and external access. Our qualified technical staff will recommend and write security policies, and provide the proper security devices and systems to secure each unique network.
Additionally, Z-InterActive will help design or modify your network to ensure that you are able to recover your business data and info in the event of a problem or a disaster. |
- Network Planning, Implementation & Upgrades
- Network Management & Support
- Analysis & Repair
- Network Product Sales
- LAN/WAN Connectivity to the Internet
- Corporate LAN Relocation
|
| Network Security |
| The information security risks that a business faces are constantly changing. It is important to have a security policy in place that balances the risks with cost effective solutions. |
| |
| |
1. Assess
To begin; companies should first assess its risks. |
| |
|
• Security Assessments |
| |
|
|
Z-InterActive offers a comprehensive security analysis of a customer's network from the perspective of an outside hacker as well as internally from the perspective of a disgruntled employee or contractor. Security vulnerability information is compiled, analyzed, and concisely presented to you with operational-level recommendations as to how to better secure your network and its data while at the same time enabling you to reach its full business potential. |
| |
|
|
|
| |
|
|
What's included in Z-InterActive's Security Assessment? |
| |
|
|
|
a. An operational and comprehensive analysis of the state of network security. |
| b. A simulated attack on a network from diverse viewpoints. |
| c. A security Assessment Report which includes findings and recommendations. |
| |
| |
2. Design
The design process includes addressing the following security areas, such as: |
| |
|
a. Access Control and Authentication
b. Virus/Vandal Control
c. Security Policy Design
d. Virtual Private Network
e. System Backup |
| |
|
|
|
|
| |
3. Deploy
Deploying a sound security strategy includes implementing policies at a high-level that dictate how to conduct business securely and that the procedures provide specific actions and technologies to implement and ensure security. |
| |
|
|
|
|
| |
4. Manage
Once a security strategy is in place, it is important that you can easily and continually manage the planned security strategy. |
| |
|
|
|
|
| |
5. Managed Firewall services.
Managed Firewall services include: |
| |
|
a. Design and implementation of a firewall solution that is scalable to meet |
| |
|
|
dynamic customer needs. |
| |
|
b. Pro-active maintenance and monitoring of firewall including professional |
| |
|
|
change management. |
| |
|
c. Periodic configuration and security audits.
d. Customer access and control of firewall
|
| |
Some premium firewall services include: |
| |
|
a. URL filtering
b. Virus scanning
c. High availability options
d. Bandwidth utilization management |
| |
|
|
|
|
| |
For information on getting started with our IT Consulting staff.
Call 714-878-2645 |
